Privacy Policy
Privacy Policy
Last Updated: October 1, 2025
Introduction
Rewired Hijama and Ruqyah Centre Islamabad (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rewiredcentre.com) or use our services.
We operate in accordance with Islamic principles of trust (Amanah) and respect the confidentiality of all information shared with us. This policy applies to all patients, website visitors, and anyone who interacts with our services.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information We Collect
Personal Information You Provide
When you book an appointment or contact us, we may collect:
Name (full name) Contact Information (phone number, email address, WhatsApp number) Address (city, area for service delivery purposes) Age and Gender (required for appropriate practitioner assignment) Appointment Details (preferred date, time, service type)
Medical and Health Information
As a healthcare service provider offering hijama (cupping therapy) and ruqyah (spiritual healing), we collect:
Medical History (relevant health conditions, medications, allergies) Symptoms and Complaints (reason for seeking treatment) Previous Treatments (prior hijama, ruqyah, or medical treatments) Health Conditions (chronic illnesses, recent surgeries, pregnancies) Spiritual Health Information (symptoms related to spiritual issues for ruqyah services)
Important: We only collect health information that is necessary for providing safe and effective treatment according to Islamic guidelines and medical best practices.
Automatically Collected Information
When you visit our website, we automatically collect:
Device Information (browser type, operating system, device type) IP Address (for security and analytics purposes) Cookies and Tracking Technologies (see Cookies section below) Website Usage Data (pages visited, time spent, clicks) Referral Source (how you found our website)
Payment Information
We collect payment information when you pay for services:
Payment Method
- Cash
- JazzCash
- Easypaisa
- Online Bank Transfer
Transaction Records (date, amount, service provided)
We do not store credit card information. All electronic payment transactions are processed through secure third-party providers (JazzCash, Easypaisa, or your bank).
How We Use Your Information
Primary Uses
We use your personal and health information to:
Provide Medical Services
Schedule and confirm appointments Provide hijama and ruqyah treatments according to Sunnah Maintain treatment records for continuity of care Follow up on treatment progress
Communication
Send appointment reminders via phone, SMS, WhatsApp, or email Respond to your inquiries and questions Provide treatment instructions and aftercare guidance Share Islamic health tips and Sunnah-based wellness advice
Service Improvement
Improve our website and services Understand patient needs and preferences Develop new services based on patient feedback Train our practitioners for better service delivery
Legal and Safety
Comply with Pakistani healthcare regulations Maintain accurate medical records as required by law Protect against fraud and unauthorized transactions Respond to legal requests and prevent harm
Marketing Communications (Optional)
With your explicit consent, we may send:
- Health tips based on Quran and Sunnah Information about new services Special offers and promotions
- Educational content about hijama and ruqyah
You can opt out of marketing communications at any time by:
Replying “STOP” to WhatsApp/SMS messages Clicking “unsubscribe” in emails at info@rewiredcentre.com or by calling +92-333-1117834.
Medical Information Confidentiality
We uphold the Islamic principle of Amanah (trust) and maintain strict confidentiality of all medical and spiritual health information, as required by:
Islamic teachings on privacy and concealing others’ faults Medical ethics and patient confidentiality Pakistani healthcare regulations
Who Has Access to Your Medical Information
Your health information is only accessible to:
- Authorized Practitioners providing your treatment
- Administrative Staff for appointment scheduling (limited access)
- Owner/Director (Abdul Baseer) for quality assurance
We never share your medical information with:
Other patients or third parties Marketing companies Social media platforms Any unauthorized individuals
Medical Records Retention
Treatment records are kept for 1 year after your last visit. Records are stored securely in our password-protected system. After retention period, records are permanently destroyed using secure methods.
How We Protect Your Information
Security Measures
We implement multiple layers of security:
Physical Security
- Locked filing cabinets for paper records
- Restricted access to treatment areas
- Secure facility with controlled entry
Digital Security
- Password-protected computer systems
- Encrypted data transmission (SSL certificate on website)
- Regular security audits and updates
- Secure backup systems
Organizational Security
- Staff confidentiality agreements
- Privacy training for all staff
- Limited access based on job requirements
- Regular policy reviews
Limitations
While we use industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security of information transmitted over the internet. You transmit information at your own risk.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
Types of Cookies We Use
Essential Cookies (Required)
Enable basic website functionality Remember your preferences and settings Maintain security during your session
Analytics Cookies (Optional)
Google Analytics 4:
- Understand how visitors use our website
- Track page views, bounce rate, and user behavior
- Help us improve website performance and content
Marketing Cookies (Optional)
Google Ads:
Show relevant advertisements
- Facebook Pixel: Track ad performance
- Remarketing: Show ads to previous visitors
Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers allow you to refuse cookies
- Opt-Out Tools: Google Analytics
- Opt-out Browser Add-on
- Do Not Track: We respect browser DNT signals
Note: Disabling cookies may limit website functionality.
Third-Party Services
We use trusted third-party services that may collect your information:
- Google Services
Google Analytics: Website traffic analysis Google Search Console: Website performance monitoring Google Ads: Advertising (if applicable) Google Maps: Location services on our website
Google Privacy Policy: https://policies.google.com/privacy
- Social Media Platforms
Facebook: Social media integration and advertising Instagram: Social media integration and advertising YouTube: Video content embedding
These platforms may track your activity across websites. Review their privacy policies for details.
- Communication Tools
WhatsApp (Meta): Appointment booking and communication Email Providers: Communication and marketing
- Payment Processors
JazzCash: Electronic payments Easypaisa: Electronic payments Banks: Bank transfer processing
We do not control these third-party services and are not responsible for their privacy practices. We encourage you to review their privacy policies.
Your Rights and Choices
Access and Correction
You have the right to:
Access your personal and medical information Correct inaccurate or incomplete information Request a copy of your medical records Update your contact information
How to exercise these rights:
Visit our centre in person
Call: +92-333-1117834
or
Email: info@rewiredcentre.com
Send a written request.
Data Deletion
You may request deletion of your information, subject to:
Legal requirements to retain medical records (5 years) Ongoing treatment requirements Outstanding payment issues Legal disputes or investigations
Withdrawal of Consent
You can withdraw consent for:
Marketing communications (anytime) Data processing for non-essential purposes Future appointments (while retaining past records)
Children’s Privacy
Our services are primarily intended for adults. We do not knowingly collect information from children under 18 without parental consent.
For Minors:
Parents/guardians must provide consent for treatment Parents have access to their child’s medical information We maintain the same confidentiality standards for minors
International Visitors
Our services are primarily for patients in Islamabad, Lahore and surrounding areas. If you access our website from outside Pakistan:
Your information may be transferred to and stored in Pakistan. Pakistani data protection laws apply.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
Changes in our practices Legal or regulatory requirements New services or technologies Patient feedback and concerns
When we make changes:
We will update the “Last Updated” date at the top Significant changes will be highlighted on our website. We may notify you via email or SMS/WhatsApp for major changes Continued use of our services constitutes acceptance
We encourage you to review this policy periodically.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information:
We will investigate the incident immediately. We will notify affected individuals within 72 hours. We will report to relevant authorities as required. We will take steps to prevent future breaches
Consent and Agreement
By using our services or website, you acknowledge that:
You have read and understood this Privacy Policy. You consent to the collection and use of information as described. You understand your rights and how to exercise them. You agree to our use of cookies and tracking technologies.
For Medical Services: We will obtain separate written consent for treatment and medical information use during your first visit.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:
Rewired Hijama and Ruqyah Centre Islamabad
Address: Shop# 1B, Basement, ICT, Umar Plaza 13-F Kohistan Road, Markaz, F-8 Islamabad, 44000, Pakistan
- Phone: +92-333-1117834
- WhatsApp: +92-333-1117834
- Direct WhatsApp Link: https://wa.link/upryc6
- Email: info@rewiredcentre.com
- Website: www.rewiredcentre.com
- Owner/Director: Abdul Baseer
Business Hours:
- Sunday: 12:30 PM – 7:00 PM
- Monday – Thursday: 12:30 PM – 9:00 PM
- Friday: Closed
- Saturday: 12:30 PM – 9:00 PM
Governing Law
This Privacy Policy is governed by the laws of Pakistan. Any disputes arising from this policy will be resolved in accordance with Pakistani law in the courts of Islamabad.
Islamic Perspective on Privacy
As a center providing Islamic healing services, we adhere to the following Islamic principles:
“O you who have believed, avoid much [negative] suspicion. Indeed, some suspicion is sin. And do not spy or backbite each other.” (Quran 49:12)
“Whoever conceals [the faults of] a Muslim, Allah will conceal [his faults] in this life and the Hereafter.” (Sahih Muslim)
We treat your information with the utmost respect, dignity, and confidentiality, as mandated by Islamic teachings and professional ethics.
Acknowledgment
By using our services, you acknowledge that:
You have read this entire Privacy Policy. You understand how we collect, use, and protect your information. You consent to our privacy practices as described. You understand your rights and how to contact us.
JazakAllah Khair (May Allah reward you with goodness) for trusting us with your health and privacy.
For any privacy-related concerns, please do not hesitate to contact us. Your privacy and trust are our top priorities.